Quick & easy fix in most situations like this: Reload. Most "Messenger" encounters occur right after returning to Athkatla (or exiting a large building in the city), so your Auto-Save should only be a few seconds away. Giving the computer a second chance is usually enough to solve a lot of minor bugs.
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Volothamp's Comeuppance
Everything you ever needed to know about the entire Baldur's Gate series......except spoilers.
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