[Cerek]

Originally Posted by Bungleau Rest assured that He is in control... but don't assume that He is going to do everything. He will do things... but the more *you* do in the process, the easier it is for *Him* to help you out.

You're right that God expects us to do our share of the work or duty. He will provide for our needs, but that doesn't mean we can just sit around on the sofa waiting for it to happen. God gave us the tools, skills and abilities we need to do things ourselves and He expects us to use those.

While I firmly believe God is sovereign over this situation (and all situations), He would still expect Variol to do his part in preparing for the meeting as well. This is the case throughout the Bible. God never told Abraham or Noah or David or anyone else "You just sit back and relax. I'll take care of this". Instead, God said "I will take care of this, but here are the tasks I expect you to do for it to happen."

Variol - I definitely recommend using at least 3 different folders for your presentation. Separate your documentation by categories.
Folder 1 (Offense) - Policy provided to you by the company regarding this issue. This should be the policy you were given before this incident occurred. Definitions of "fraudulent", information about the call system used by the company, etc.
Also keep ALL communications with the company over this issue in this folder.
Folder 2 (Defense) - A list of all customers who request contact by email as well as your work logs from the time in question showing ALL the contacts made during the "period" they want to penalize you for. Anything else that supports your position.
Folder 3 (Trick Play) - Blank paper. But make sure it is at least as thick as the other folders and perhaps just a tad thicker.

The "blank" folder trick is only effective if you DON'T actually take anything out of it. If you have everything in one folder, the extra paper will have no effect. The idea is to imply "I had all this OTHER stuff as well, but I decided I didn't need it - at this time."