http://www.pcworld.com/printable/art...printable.html
Final paragraph...
"Executives have to wake up to the fact that technology has become
extremely important to people, and that its importance will only grow.
To see evidence of this, they need only read a recent news report about
a woman in Nova Scotia who was so frustrated by her Internet service
provider's failure to restore her Internet connection that she allegedly
threatened to hold a technician hostage until she was back online. If
you find that reaction incomprehensible, you are out of touch and should
be out of tech."