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My sister-in-law got my nephew an mp3 player, brand RCA emusic1. She is having trouble with it and mentioned that she read about a firmware patch for it, but was unable to find it. I went to the website and looked at all firmware patches, but none of those listed is her player.
This is what it is doing. If the mp3 player is plugged up to the PC, it will play normally. If it is on stand-alone mode, it only turns on to the RCA intro screen and nothing more afterward.
Can anyone help me find this patch that I am starting to doubt is out there, or have any other ideas?
She said that she's e-mailed the company support, but they have not bothered to reply in a reasonable amount of time.
Her plan is to report their bad customer supprt to the BBB.
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