First thing you need is a support person at your ISP who's more knowledgeable about computers... removing your antivirus to get your email is a lot like using a bulldozer to clean off the table after dinner. Might be just a *wee* bit of overkill.
First things first... please define the problem. You say "can't get my email"... what does that mean? What email client are you using, what settings are you using, and so on.
Obviously, you don't need to share your user ID and password. But the basic configuration info can tell a lot.
Second... what else is running? ZoneAlarm? Windows firewall? Some other firewall? What do their logs say?
Third... what other protector programs do you have? Spybot, AdAware, and so on. They may be blocking something out.
Fourth... what browser are you using? Browsers can put domains on a blacklist, and if your email domain is there, you could be in tough doo-doo.
Start with that and let's see what's what.
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