[Firestormalpha]

Thread necromancer, Ahhhhh!!!

hehe, jk, welcome to IW.

Yes gamestop and eb games sucks.

Also, BestBuy, at least the one by me has TERRIBLE customer service. We waited 30 minutes eyeing some PC's and no service. Finally stopped an important person and they said they'd send an associate along shortly to handle us and help us decide what we want. Stopped him short there, said we knew what we wanted were willing to pay and leave then and there, instead of handling it himself he called someone else over, we told that person what we wanted, he checked the stock, found they were out, TOLD US to check with other BB's to see if it was in those stores. We asked for alternative options that they maybe had instock and he was only able to suggest products that he himself admitted to not trusting. We left that day without buying anything, and I will NEVER go into THAT BB ever again.

So things they did wrong?
1) Left potential customers standing around during an overall slow day.
2) When we stopped someone for assistance they immediately attempted to pass the buck.
3) They didn't offer to contact another store themselves.
4) As a sales person you don't mention a product you don't have faith in, or if you do, you don't let on that you don't trust it.
5) If there's a more expensive item in stock, try to sell THAT ONE, don't let the customer leave empty handed!!!!! ESPECIALLY IF THEY SAID THEY WERE READY TO PAY!