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I've never had a problem with the one I've used in the past. My mom, who has it now, has never reported a problem to me either. Have you tried using a different USB port to see if that particular port is bad? Maybe a dumb question, and it could just as easily be the actual drive you purchased, but it pays to be sure. Also, if Windows didn't automatically assign a drive letter to it, you may try to do so manually. I'm not sure if that would work, but it is a thought.
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