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I had ordered like five things from Amazon.com on March 1st, and all were pre-order. I had misunderstood their policy on shipping since I selected to have all items shipped "Free Shipping", which takes longer, but its free. Some of the items I ordered became available on Tuesday, and some will not be available until the first week of April. What I had misunderstood is that on Free Shipping, I have to wait until all items are ready to ship, and that meant waiting until mid-April for everything including the things that are ready now.
If I would have known, I'd have just made two orders, one for March and one for April...and I would have still qualified for free shipping.
However, I e-mailed their CS, because I had heard Clark Howard say that they are one of two top companies in the US for great Customer Service (for their size, compared to other large-scale companies). My bet paid off.
Not only did the guy explain to me why my packages were going to take until April, he made the exception for me and released the two I should have now...upgrading them to two-day delivery (instead of two weeks), and the other items that are due in April will also be given a two-day delivery note, free of charge!
That, my friends, is good CS. It was my mistake, yet not only did he explain their written policy that I had failed to understand,,,he upgraded my shipping speed for free on all items, not just the ones that I wanted this month.
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