I'll have that Pina in a bit, Attalus [img]smile.gif[/img] A good way to finish out the week here.
Cloudy, you've got my sympathies. At this point, I'd be sorely tempted to ask to speak not to the manager, but to someone competent... they are *NOT* the same thing. I'd ask them what they (HR, not this manager) would like to do so you don't walk away an unhappy customer, and they don't walk away as unhappy business owners. One of my options would be that you take the glasses to your optometrist, he or she does them, and they pay for it.
After that, publicity about what's going on could be helpful. DO you have one of those consumer advocate TV reporters in ALbany? This would be the kind of thing they love to go after so they can win one for the little guy...
PS Tell Nacht not to kill anyone unless he's got a really good place to bury the body...