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The first questions many people who will try to help you will be along the line of : "What do you have in your system?"
Vid card:
Memory:
Dial-up or LAN:
OS:
And then they might ask something like what are the conditions like when the problems begin? Do you notice a greater number of users than normal online at the time? Is a battle going on with extra big animation?
Stuff like that will help anyone who wants to help you.
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