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I did a claim against FedEx one time when I was working in a mail-room. I called and reported damaged goods that had arrived at our site from one of our satellite offices. What FedEx required was that they sent the "sender" a claim file that they had to fill out within a certain time frame. When that claim was filled out and returned, then a FedEx representative came to our company to inspect the box. I was told before-hand that I had to have the box, the packing material, and the broken goods all together, and the rep. would determine if the incident occured due to the fault of one of their deliverers. After waiting two weeks, nobody ever came out, and I called the satellite office to make sure that they had sent in the paperwork. They had. I called the FedEx guy and asked about it, and they said that they did not have anything on record of anyone calling about any broken packages...and that nobody had ever sent in a claim form, either.
That was when we decided to stop using FedEx and give more business to UPS.
So, as I have said...the procedure is this:
1. Sender files a claim form.
2. Receiver may need to hold onto all packaging for evidence.
3. There is a limited time in which to get this all done.
4. FedEx lawyers probably help advise reps. so that they can get around paying.
Crap! I almost forgot. If you call yourself an entrepreneur of a small business...you will be treated with more respect because businesses are the way FedEx make money, not individuals. You need to be considered a businessman in dealing with things like this. It would be cool to have somebody call in your behalf acting as a secretary or somebody that works in your Tech Support department. This is not lying, because you really are a businessman if you think about it.
[ 07-26-2005, 01:33 PM: Message edited by: Larry_OHF ]
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