Quote:
Originally posted by Cerek:
Dell has great support and will even send a tech to your house within 24-48 hrs after receiving a service call.
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This comes with caveats, however. Despite being promised that a tech would come within 24-48 hours to fix any problems when he was sold his laptop, my brother had to wait more than a week for someone to come when he had problems. Then they refused to try to fix the problem, even though my brother knew exactly what was wrong and all they needed to do was replace a part, unless windows XP was installed and Linux uninstalled. There was a standoff for many days before they finally agreed to fix it properly. I'm sure this is not a normal experience, but just don't be surprised if the service guarantees aren't quite what they were guaranteed to be.