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Variol (Farseer) Elmwood · 11-28-2004, 04:16 PM

I bought a HP 6110 all-in-one yesterday. I set it up, installed the software and everything was fine 'til I tried to use the "start scan" button. It didn't work so I went to the HP site. I downloaded some stuff I thought would help. It seemed to make it worse!
I called HP support and have spent about 5 hours with them. We just can't get the software installed again 'cos it keeps saying it's already in there and to just plug it in When we do that it starts install then says it can't find some files. The guy at HP told me to download Housecall, a free virus software.
I can't run it 'cos it says during install that it can't find the Netscape plugins? I don't use netsc anymore, I put in firefox.
I downloaded the free version of AVG virus scan, which found nothing.
I would really like some suggestions. Please

11-28-2004, 04:16 PM	#1
Variol (Farseer) Elmwood Jack Burton Join Date: May 16, 2003 Location: Dartmouth, NS Canada Age: 60 Posts: 5,634	I bought a HP 6110 all-in-one yesterday. I set it up, installed the software and everything was fine 'til I tried to use the "start scan" button. It didn't work so I went to the HP site. I downloaded some stuff I thought would help. It seemed to make it worse! I called HP support and have spent about 5 hours with them. We just can't get the software installed again 'cos it keeps saying it's already in there and to just plug it in When we do that it starts install then says it can't find some files. The guy at HP told me to download Housecall, a free virus software. I can't run it 'cos it says during install that it can't find the Netscape plugins? I don't use netsc anymore, I put in firefox. I downloaded the free version of AVG virus scan, which found nothing. I would really like some suggestions. Please __________________ A MAN WHO WANTS FOR NOTHING HAS INFINITE WEALTH. (me)