[Bungleau]

You have my sympathies, Wellard. If there's one thing I hate, it's someone cancelling an appointment like that.

Earlier this year, we were scheduled to get our carpets cleaned around 1:30PM. The company called around noon, asking if they could head over since they were available. Unfortunately for them, we had a lot of stuff happening, and there wasn't going to be anyone available at the house until the scheduled appointment time.

Next phone call was thirty minutes later, that they were going to be late for the appointment because they had an "emergency" that they'd had to run to take care of.

Yeah, right. Like I can't see through that...

When they finally showed up, I let 'em know that I wasn't pleased, and that they were not fooling me. They gave me some money off the job, but I can tell you it didn't matter. They no longer get our business, and we had used them exclusively for several years (under different ownership).

With that kind of performance, the new owners are going to go out of business rather quickly, I think...