I fully agree with you Elif. Dell are great and all, but they do need to sort out their tech lines. I have phoned them in the past, and you speak with some indian at a call centre which doesn't actually have a clue what is going on. It took me half an hour to get them to understand once, and the guy didn't actually know what to do, so he asked someone else, then told me what I already knew and had tried...all the while costing 50p+ pm. I don't think Il phone them again in a hurry
