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I know there is a similar issue here in Australia with users of Telstra Bigpond. Bigpond use a Heartbeat Authentication which basically pings your computer every 15 minutes. if a firewall blocks the ping it drops the connection.
This required a few people to open a specific port in there firewall to allow this heartbeat through.
Not sure if its the same with AOL but thats what has happened down here.
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