|
OK. This is an email I sent out. Feel free to cut and paste it and onsend it. I'm not going to accept the uncaring destruction of peoples property as "standard procedure". They basically said, they will not repair ANY problem with the drive without formatting it. So, even for a minor prob, you've lost your data.
Here it is:
==============================
WARNING - LaCie hardrives
If you value your data, do not buy a LaCie harddrive.
That is the sorry lesson I have learned.
I had two. Both still under warranty, both backing each other up. They BOTH failed. One irrecoverably.
The other one, had a faulty firewire port. I sent it in to LaCie with the explicit instructions, by phone, email and even on the box, not to erase or format the drive. That if they were unable to fix it without formatting that they should send it back to me to recover the data another way.
Without any correspondence from LaCie, they sent me back the drive..... formatted. Erased. The precious data forever taken from me.
I got no sympathy from the person I complained to on the phone, who cited "procedures" as "standard" in the industry.
So let's change the industry.
If we call in the builder of our house to come in and fix a leaky faucet, would we expect them to destroy all our possessions because they're afraid of getting a virus?
What insanity is this? Why do we accept soul destoying practices from the computer industry we'd never accept in any other?
So this is the reality. If you buy a LaCie hardrive, and it fails, even under warranty, you will forever lose your data. They will make no attempt to save what is precious to you. In fact, they will proactively destroy it.
I lost music. Art. I lost others music. Others art. Forever gone. Yes it was backed up. On another LaCie drive.
Use at your own risk. I will never again purchase another drive from LaCie, and if I were you, I would spread the word about the shoddy workmanship, poor communications and destructive repairing techniques.
One way of changing the industry is with our wallets.
Take care
Hugh Wilson
[ 08-25-2004, 05:50 PM: Message edited by: Yorick ]
|