[RoSs_bg2_rox]

Ok emailed them yesterday, this is what they said:
Dear Mr. Loggie,

Thank you for your correspondence. I am sorry to hear of the difficulties that
you have been experiencing with your PlayStation 2.

The issue you have with your console can be caused by a number of factors.

Please call the PlayStation Careline on 08705 99 88 77 (national rate) and quote
your reference number 1-1HRII. A member of our team will be happy to help you
further.

When calling, have ready your PlayStation 2’s Model Number (SCPH) and Serial
Number (begins with A, B, C, or K) found on the back left-hand side of the unit.

Our operating hours are between 8am – 10pm Monday to Friday, and 10am – 6pm
Saturday and Sunday.

Yours sincerely,

Robert Fisk
PlayStation Consumer Care Team
Sony Computer Entertainment UK

I think I will try the Cd Cleaner first (just need to wait till Tuesday to get it) then if it doesnt work I will phone the line, although I dont see why they couldn't have just answered in the email, I mean I cant really give them much more information.