Wow, FB, that does sound pretty bad for service! I use a host that has pretty good references from it's clients and have to admit, even though we had some serious downtime recently, they responded within a few hours of each email I sent to them and did fix the problem to my satisfaction.
Companies of any sort that don't respond to customer inquiries or complaints are dodgy at best, IMO.
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"Don't take life for granted." Animal (may he rest in peace)
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