<font color=skyblue>
I have this modem, by Arris, but installed by my phone/cable company. It has two slots for backup batteries, but came with only one. I wanted a second one so my phone would last up to twenty hours without power instead of 8-10. I was told by the Arris company that I cannot talk to them, that they are not allowed to talk to Time Warner customers...that I have to deal through the people that installed the modem. I have already tried, but Time Warner does not plan on selling me a second battery.

How the hell can I get a blasted second battery????????????</font>

PS...sorry...I cannot get the photo any larger from the server that I am hosting it from. This is the URL.

http://www.arrisi.com/product_catalo...dex.asp?id=304


http://img.photobucket.com/albums/v3...gil/arris2.bmp

[ 10-20-2004, 07:30 PM: Message edited by: Larry_OHF ]

What excuse did TW give for not selling another battery? Whoever you spoke to at TW, I'd ask for their supervisor.

Sorry Larry, the only advice I have to to try talking to Arris again and as VulcanRider said speak to the supervisor. They should be selling the batteries as its their product.

The only thing I can immangine would be the problem will be if they are not selling to the general public and you have to go through an authorised resller ( Which Time warner may be )

Also if you take out the battery and see what brand,make,model it is you may be able to buy it online or from a batery shop.

Is there a Batteries Plus near you? That's where I go for my non-standard batteries...

*edit* And a letter to the president may prove fruitful as well... "Wanted to let you know that I really wanted to buy another battery from you, and your customer service folks refuse to sell me one or give me a reason why they won't."

[ 10-20-2004, 01:20 AM: Message edited by: Bungleau ]

You can search the internet. Most battery packs are used in multiple products. You may be able to find a replacement there.

<font color=skyblue>I think this battery is unique. I could not find any matches on the net with my searches.

See if you guys can.

Li-Ion 12.6V, 2.2Ah Battery pack</font>

Is there a part number on the battery? Or a manufacturer?