ok, here is the problem the best I understand, we tried to instal a game on my computer, but it would not complete the instal, called teck help, and found out the folloing problem exsist on my computer
there are 2 DirectX drivers on the computer, and both say the are working properly, but it keeps confusing the game, we can not disable either one, the first one, the origanal one, that came with the computer is out dated, the other one, came with the graphics card, the question, is there anyway around this, so we can instal the game, or more importantly, can it be fixed, so this does not keep happening?

where are all the computer geniusus when you need them?

well i'm no techie, but i would probably go to windows update and see if it can detect any new updates. if one of those updates is related to the drivers, then download it. that way your PC and video card would be up to date. I think. might be worth a try.

already did that, going to try the directx updates

never *Ever* allow windows update to touch your drivers. the windows auto update facility had been known to termainaly bork peoples drivers, and force a reinstall of windows. its fine for security patches and other gubbins, but not drivers.

what virsions of DirectX does it think are installed? you may be able to get an uninstaller floating around the internet.

...That's really odd. Any update for DirectX should've overridden the old one. Hm...are you saying you got a DirectX update from your graphics card and that one is a seperate program from the old one?

EDIT:Oh, and what game were you trying to install? Some (well, nearly all now) have their own DirectX updates.

EDIT2: Here is a directX uninstaller. Be very careful, though, and be sure to read the warnings carefully. I don't want to make your problem even worse! But it might be worth giving it a go.

[ 09-16-2003, 03:52 PM: Message edited by: slicer15 ]

LoTR fellowship, the problem is, there are 2 graphic cards on my computer, the original, and the new one, we do not know how to remove the old one, or if it is wise to, I will be putting up a screenshot of the dxdiag, as soon as I get it loaded

Stop take a breath. [img]smile.gif[/img]
Next run C:\WINDOWS\system32\dxdiag.exe
Run all of the tests. Does it hit any problems?
If you are not running 9b. Download DirectX 9b from here

http://www.microsoft.com/downloads/s...displaylang=en

it should be #2 still.

Next Try updating your video drivers.

Before I can give any more help I need to know what OS you are running and what video card you have. I agree with slicer15 the game you are trying to install would be kind of nice. [img]smile.gif[/img]

Granamere

Two video cards you say? Now that changes things. Is one built on to the motherboard and the other a card? Is it two sperate cards? Do you have one disabled? If so how do you have it disabled? If it is build onto the motherboard you need to disable it in the bios. If it is another card in a slot you should remove it. Do you know what two are they and which one are you currently using? Is this a Dell or Compaq or Gateway system?

Granamere

PS I was not here because I have been rebuilding a Sun Blade to get Weblogic up and running on. So if it takes me awhile to respond that is what I am doing.

[ 09-16-2003, 04:22 PM: Message edited by: Granamere ]

I am on windows XP, the graphics card is NVIDIA GeForce2 MX 200
and I am on directX9
here is the screen shot of the diagonstic, where the main problem occours
http://www.geocities.com/stormymysti...screenshot.bmp
the game is Lord of the rings, fellowship of the rings

ok, now we are getting somewhere, yes the main card is built into the motherboard, but I do not know how to disable it, thatis part of the problem, how do I get into the BIOS?
I am using the Nvidia right now, the other is the the default, Intel(R)82810 graphocs controller

never *Ever* allow windows update to touch your drivers. the windows auto update facility had been known to termainaly bork peoples drivers, and force a reinstall of windows. its fine for security patches and other gubbins, but not drivers.

what virsions of DirectX does it think are installed? you may be able to get an uninstaller floating around the internet. </font>[/QUOTE]i've been using the windows update and it just goes thru the normal routine of scanning my PC looking for any updates. so far, it has done what its suppose to do and well enough. it has not messed up my PC. in the last update, it had scanned and had available video card driver updates and i've downloaded and installed those without any glitches; as well as patches and such. its also where i got the curent DX. windows update works fine for me.

IIRC, you can either disable the onboard graphics through the BIOS screen or via the device manager. Possibly one way to find out is to find out which motherboard you have and have a look at the manufacturer's website.

If you Right Click on My Computer > Manage > Device Manager > Display adapters. Do you see both of your video cards? You could Right click on the Intel one and disable it. That should work. Make sure you are clicking on the Intel one. [img]smile.gif[/img]

Granamere

[ 09-16-2003, 04:36 PM: Message edited by: Granamere ]

what is the BIOS and how do I get there???

that did not work, it did not give me a display option :S
oh never mind on that, found it, yes, it shows both, how do I get rid of the intel?
is it safe to click on the unistal?

[ 09-16-2003, 04:38 PM: Message edited by: Stormymystic ]

The BIOS is what you see what you first boot up your computer. If you are running a generic system while it is counting up memory you should beable to hit the "DEL" key and get into it. If you are running a Dell the key to get into it is normally "F2" on a Compaq it is normally "F10". Most systems will show you on the screen what key you need to hit to get into it. Some systems will call it setup instead of the BIOS. The catch is once you get int there each system has a different layout. Most use your arrow keys to get around a very few use your mouse. Do not change anything in there just to see what happens. Only see if there is a way to disable the on board video. Also some on board video can only be disabled by changing a jumper on the motherboard itself. So back to the question what type of computer do you have.

Granamere

Do not uninstall it. The next time you reboot it would try to reinstall. [img]smile.gif[/img] In the Device Manager when you right click on the driver you should get an option of disable that is what you want.

Also if you get the properties of the video card at the bottom it should have a drop down that says "Use this device (enable)" Change that to "Do not use this device(disable)" either one should work. [img]smile.gif[/img]

Granamere

[ 09-16-2003, 04:47 PM: Message edited by: Granamere ]

ok, it is disabled :D thanks, now we are trying to reinstall the game, maybe that helped, but at least it did get rid of the second display driver anyway

OK did it work? Did it work? [img]smile.gif[/img] Hey I gave you more than 6 minutes to install it and let us know before I asked! [img]smile.gif[/img] I hope you are playing it now and having fun!

Granamere

yes it worked :D thanks so much for your help guys
and p.s. it took 12 minutes to instal, and another 5 minutes to load
[img]tongue.gif[/img]

[ 09-16-2003, 05:26 PM: Message edited by: Stormymystic ]

Yeah! I glad to have helped. Games are supposed to be fun not all of this work!

Granamere

lol, it is ok, it has cleaned up alot of things now :D so my computer actually loads a little faster, I think the cards were fighting each other, but that explains why I could hook the cable into the old one, and it still work, no as long as this card does not go bad :D

lol, it is ok, it has cleaned up alot of things now :D so my computer actually loads a little faster, I think the cards were fighting each other, but that explains why I could hook the cable into the old one, and it still work, no as long as this card does not go bad :D </font>[/QUOTE]Two video ports doubles the amount of system resources you need. On board cards also usually eat up 4-32 megs of your RAM for video memory. Even though a monitor isn't hooked up to it, it still processes video data just like one was.

One plus of two cards is that you can hook up two monitors and span your desktop across them. You get twice as much space! This is usually only useful for graphic designers, programmers, etc. Anyone who needs a bunch of things open and keeps going between them.

lol, it is ok, it has cleaned up alot of things now :D so my computer actually loads a little faster, I think the cards were fighting each other, but that explains why I could hook the cable into the old one, and it still work, no as long as this card does not go bad :D </font>[/QUOTE]Two video ports doubles the amount of system resources you need. On board cards also usually eat up 4-32 megs of your RAM for video memory. Even though a monitor isn't hooked up to it, it still processes video data just like one was.

One plus of two cards is that you can hook up two monitors and span your desktop across them. You get twice as much space! This is usually only useful for graphic designers, programmers, etc. Anyone who needs a bunch of things open and keeps going between them. </font>[/QUOTE]that would explain why my screen was sooo huge, and everything would go off the screen :S