In my experience working retail, if you're on the salesfloor, you've been marked as a sales person. Heck, I've had people stop me in stores I don't work at and ask me for assistance and then request to see my manager when I coldly tell them I don't work there!

At anyrate, I make sure they at least have some kind of nametag or uniform pertaining to the store I'm in at the time.

And a manager should never shy away from completing a sale.

But whatever, sometimes (make that almost all the time) I'm an idealist, so disappointment happens more often than I'd like to admit.

[ 07-12-2007, 12:00 AM: Message edited by: Firestormalpha ]

That's awesome! Do you then direct them across town to speak to your manager who works at a different store altogether? [img]graemlins/laugh2.gif[/img]

I don't have a BestBuy anywhere around, but the EB has gone almost entirely console. I haven't been in there for quite some time.

There's 3 strictly non-sales departments at Best Buy (Operations (cash lanes), Merchandising, Inventory), your guy could have been manager/supervisor for any one of them. The supes/random lackeys in those departments really aren't fully trained in the ways of selling. Managers are slightly different, but our Ops manager isn't really the sharpest knife in the drawer when it comes to sales either.

<font face="Verdana" size="3" color="#009999">I am officially in full bycott now. I get all my Wii console items from HMV (Wii, Controllers, Games), Future Shop(Wii-Fi wireless, point cards, games), or WalMart (games).</font>

[ 07-12-2007, 11:36 AM: Message edited by: pritchke ]

That's awesome! Do you then direct them across town to speak to your manager who works at a different store altogether? [img]graemlins/laugh2.gif[/img]

I don't have a BestBuy anywhere around, but the EB has gone almost entirely console. I haven't been in there for quite some time. </font>[/QUOTE]<font face="Verdana" size="3" color="#009999">I love it when that happens especially if I have the same like color T-Shirt on. Then I help the customer like I was an employee and after I tell them I don't really work here but the service really sucks you often have to pick the brains of other customers. If the service is good in the store I will not tell them the service sucks.

I recently had a funny experience in WalMart were I stepped out of the electronic department and tried to use my cell phone. This employee comes chasing after me like I was stealing his kid. "You can't take any electronics out of the department". Starts giving me a lecture than after he finishes I say "Dude its only my cell phone." Everyone around cracks up laughing and the employee turns red. It was pretty funny but I think you would have to be there to see it.</font>

[ 07-12-2007, 11:49 AM: Message edited by: pritchke ]

Aww, I missed the opportunity to use the Thread Necromancer Card. Pity.

I've never ran into actually bad customer service. It sure is nice not to live in America.